Returns & Exchanges

Returns are accepted for merchandise credit only — NO REFUNDS.

Items may be returned in their original packaging and in new, resalable condition. A 20% restocking fee will apply to all returns. Customers are responsible for all shipping costs.

Please contact us prior to returning any item.

Ship returns to:

Big Illusion Jewelry Supplies
2029 NW 22nd Ct
Miami, FL 33142

All sales become final 10 days after delivery. After this period, items are no longer eligible for return.

If any problems arise, please contact us within 7 days of receiving your order. Delivery tracking confirmation from your shipping carrier is required.

We will do our best to resolve any issues promptly and keep our customers satisfied.