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How do I return an item?

Returns & Exchanges - Returns are for merchandise credit only--NO REFUNDS.

You may return any item in its original packaging and in new resalable condition. A 20% restocking fee will be added to all returns.This will apply to all our products. You will be responsible for all shipping costs.

Ship the package to:
Big Illusion Jewelry Supplies
2029 NW 22th CT
Miami, FL 33012

Please contact me prior to returning an item.

All sales become final 10 days after delivery; after that time items are not returnable.
We will do our best to solve any problem(s) satisfactorily as soon as possible.

We will do our best to keep our customers satisfied.

If any problems arise, please contact us within 7 days after receiving the item.
Delivery tracking purchase at your post office is required for refund.
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